At Coversetu, we take care to pack and deliver your mobile accessories safely. Please read this policy before submitting a request. All return, replacement and refund requests are reviewed against the conditions below and the details of your order.
48-Hour Return Request Window
Please contact us within 48 hours of receiving your order if you need to report an issue or request a return. Requests received after this period may not be eligible for consideration.
When Should You Contact Us?
Please get in touch within the return request window if:
- You received a damaged product.
- You received a defective product.
- You received an item different from what you ordered.
- You have another order-related concern that you would like our team to review.
Share your order ID and a clear explanation of the issue. Our team will review the request and guide you on the next steps.
How to Raise a Return Request
Please do not send an item back before contacting us and receiving return instructions from our team.
Return Shipping Charges
Return shipping responsibility depends on the reason for the return:
- If the issue is due to our mistake (e.g. wrong model sent, defective item, courier transit damage verified) — Coversetu will bear the applicable return shipping cost.
- For other return reasons — The customer is responsible for the applicable return shipping cost.
Our team will confirm the applicable return arrangements when your request is reviewed.
Damaged, Defective or Incorrect Products
If your parcel arrives damaged, or you receive a defective or incorrect item, contact us as soon as possible and provide your order ID.
Unboxing video required for damage claims: Provide a clear, continuous and unedited video showing the unopened parcel and shipping label, the opening of the package, and the product's condition immediately after removal.
- Keep the original packaging and all packing materials until the issue has been reviewed.
- Photographs alone may not be sufficient to approve a damage claim.
- Claims without the required unboxing video may not be eligible for a replacement or refund.
All claims are subject to verification.
Tempered Glass – Important Condition
Please inspect the tempered glass before peeling off or removing its protective backing or base board.
If the tempered glass arrives damaged or defective, do not peel off or install it. Contact us with your order ID and the required unboxing video so we can review the claim.
Refund & Request Review
Every request is reviewed by our team based on the order details, the reason for the request and the supporting evidence provided.
If a refund or replacement is approved, our team will contact you with the next steps. Approved refunds are credited within 5–7 business days to your original payment method or bank account.
Important Notes
- Always mention your order ID when contacting customer support.
- Please provide accurate information and genuine evidence so we can review your request fairly.
- Submitting a request does not automatically mean it is approved; all requests are subject to verification and this policy.
We're here to help.
Have a question about a return, exchange, or refund? Contact our support team with your order ID.